Customer Service
Shipping & Delivery
Edmac’s shipping department ships product Monday through Friday during our normal working hours of 8:00am – 6:00pm EST. If an NDA is needed incoming orders placed before 5:00pm EST will be pushed to the front of the line and every effort will be made to ensure it ships the same day.
Standard orders placed before 3:00pm EST are typically shipped the same business day provided the parts are in stock here at Edmac. If you have questions or concerns please feel free to give us a call or e-mail us at parts@edmac.com and we’ll get back to you right away.
You can also track your order by logging into your account and viewing the tracking information under Customer Connect Menu: Account Shipments.
Privacy & Security
Edmac is dedicated to protecting its customers privacy. We do not sell or rent customer information to third-parties. We use industry-standard SSL technology to guard customers privacy during e-commerce transactions. In addition customer data including email, address, phone and similar information that customers provide during transactions is not shared with any third parties not directly related to processing a customers order.
IP Addresses, Internet Browsers, Operating Systems, Domain Names
When you enter our website, we may collect your computer’s IP address. The IP address does not identify you as an individual, but does identify your Internet service provider. Other non-personally identifiable information that we may collect include the type of Internet browser used, the type of computer operating system used, and the domain name of the website from which you visited our site. The information is aggregated to provide broad demographic information, such as the geographic location of visitors and how long they stay on our site. Collecting this type of information allows us to administer our site, diagnose server problems, analyze trends and statistics, and provide better customer service.
Cookies
When you visit our website, we may send “cookies” to your computer. A cookie is a small text file or piece of data that a website that you visit can place or save onto your computer. Cookies do not themselves contain any personally identifiable information. However, if you provide such personally identifiable information to us (such as by registering for an Internet related service or password provided by us), such information may be linked to the data stored in the cookie. There are two types of cookies. The first type saves a file for a longer period of time onto your computer, and it can remain on your computer after you shut it off. Such cookie could, for example, be used to tell a visitor what information on the website has been updated since his or her last visit to that website. The second type of cookie is called “session cookie.” While you are visiting a website, session cookies are temporarily stored in your computer’s memory. This could be done, for example, to keep track of what language you have chosen at the website. Session cookies are not stored for a long period of time on your computer, since they disappear when you close your web browser. We may use third parties to assist us in collecting or processing information obtained through cookies. We may use cookies for a number of reasons, such as:
- To compile anonymous statistics related to patterns and trends of browsing; to analyze sales data
- To conduct marketing research
- To user adapt website content or functions
- To provide assistance to, or track site visits of users, of certain Internet-based services
- To enable users with passwords to re-enter certain web pages without having to re-type previously typed information.
How To Avoid Cookies: With most Internet browsers, you can set the browser to block cookies, erase cookies from your computer hard drive, or notify you that a web page contains cookies before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. Please note that some of our web pages may not work properly without the use of cookies.
Personally Identifiable Information
We will not collect your personally identifiable information without your knowledge and permission, nor will we sell or rent any such data. In order to provide you with a specific product, service, or information or to process a transaction, we may request your personally identifiable information. This information may for example include your name, title, shipping address, billing address, e-mail address, telephone numbers, telefax numbers, and/or credit card information. Personally identifiable information is only collected when necessary to provide a product, service, or information, process a transaction, or if you submit it to us for other purposes, for instance if applying for employment.
Who Personally Identifiable Information May be Shared With
If you provide personally identifiable information to us, we will not disclose your personally identifiable information to any third party without your consent, unless required to do so by law, or unless we in good faith believe such action is necessary to (i) perform a task carried out in the public interest, or (ii) to defend our rights or property or those of Edmac, its parent company, or any of its parent's subsidiaries. However, in order to fulfill your requests, provide you with a product, service or information, to process a transaction, or to provide you with customer service, your personally identifiable information may be shared with other Edmac entities and third parties including but not limited to shipping companies, suppliers, distributors, financial institutions, our business partners, and postal or government authorities (such as Customs authorities). Any such other Edmac entity or third party may be located within or outside the European Economic Area. In accordance with the above, if you submit personally identifiable information, you voluntarily consent to transfer of such information to other countries, including countries within or outside of the European Economic Area.
To Remove, Correct, Update or Access Your Personally Identifiable Information: If you would like to remove, correct, update, or access your personally identifiable information that you have submitted to us, or if you have any related concerns, please contact us. If you contact us in this regard, please note the web page name or location where you submitted the information, as well as the contact information (for instance name, email address, postal address, etc.) that you provided at that time.
Security
Technical and administrative measures are implemented to help protect personally identifiable information and other data on our servers from unauthorized access, loss, or alteration. However, no server or transmission over the Internet can be guaranteed to be one hundred percent secure. Therefore, any activity or communication is conducted at your own risk.
Links To Third Party Websites
Our web site may contain links to third party websites. Please note that we are not responsible for the privacy policies, content, or practices of such other websites or their owners or operators.
Modification of Privacy Policy
We reserve the right to change or update this Privacy Policy at any time.
Returns & Replacements
Spare Parts Warranty
Edmac extends a six month spare parts warranty from date of shipment or 1,000 hours of operation whichever occurs first on all compressor spare parts, inline filter elements, and lubricants. Edmac's replacement spare parts meet or exceed the OEM specification. This warranty is limited to Edmac at its discretion replacing the defective part or refunding a customer the purchase price. To make use of the spare parts warranty customer needs to:
- Follow Edmac's Return Policy (RMA)
- Return defective part via Edmac's return policy for inspection along with proof of service life
The spare parts warranty does not cover misuse, neglect, system upsets (for example: air hammer), shipping damage, or to any item that has been modified, repaired, or otherwise altered.
This warranty is exclusive and in lieu of all other warranties, or conditions, written or oral, expressed or implied, including, without limitation, all warranties, or conditions, of merchantability or fitness for a particular purpose, all of which are hereby disclaimed. There shall be no liability for incidental, consequential or special damages, loss of sales, or any other damages, costs or expenses. Correction of nonconformities as provided above shall be Purchaser’s exclusive remedy and shall constitute fulfillment of all liabilities of Edmac (including any liability for direct, indirect, special, incidental or consequential damage) whether in warranty, strict liability, contract, tort, negligence, or otherwise with respect to the quality of or any defect in Products or associated services delivered or performed hereunder.
Return Policy & Procedure
To qualify for return a spare part must be within the spare parts warranty term and or have been purchased in the last 30 days. A 20% restocking fee applies to all non-warranty returns. Please be advised, return approval is predicated upon the return policy of our suppliers.
To return a spare part to Edmac, please follow the below process.
- Please send an email to returns@edmac.com to begin return process.
- Once your email is received and reviewed, an Edmac representative will email a document containing a RMA reference number to include with the merchandise being sent back as well as list any other necessary return instructions as long as your return is found to meet the aforementioned guidelines.
- Customer to ship returns to Edmac per instructions in email. Customer pays shipping charges on return items unless otherwise specified.
- Upon receipt and inspection of item, Edmac will credit customer's account, ship a replacement spare part, or credit customer's credit card less a 20% restocking fee .(restocking fee does not apply to approved warranty claims)
- Or Edmac may deny return if the spare part is not returned in like new condition or does not meet warranty requirements (like new condition does not apply to warranty claims)
Parts and Products
Air Compressor Parts
Edmac stocks replacement hard parts and consumables for many air compressor makes and models.
Air Filter Elements
To help ensure compressor reliability, Edmac supplies replacement compressor quality air filter elements that offer exceptional service life, low pressure drop, and good dust holding capacity. To find the replacement that fits your compressor search above with part number.
Lube and Coolant Filters
Good lube filtration protects a rotary screw compressor's screws from particulate and other contaminants, while maintaining the vital flow of compressor lubricant to the airend screws. Edmac supplies replacement lube and coolant filters designed with the right filter media and seals to perform in the demanding conditions found inside air compressors. To find a replacement oil filter that matches your compressor search above with part number.
Air/Oil Separators
Depending on the compressor model, Edmac will supply a conventional or pleated air/oil separator of the highest quality. Our air compressor air/oil separators have an electrically conductive interconnection in order to transfer any static charges reliably to the compressor housing. To find a replacement air/oil separator that matches your compressor search above with part number.
Compressor Lubricant
Edmac provides compressor lubricants that more times than not exceed OEM lubricants performance and specifications. Most Edmac compressor lubricants feature:
- Longer run-times than the OEM lubricant
- Higher flash points than the OEM lubricant
- Wider temperature performance than the OEM lubricant
PAO, Diester, H1 food grade and other lubricant types are available. You can look a replacement lubricant by searching by part number.
Inline Filter Elements
Replacement inline filter elements for nearly any manufacturers inline filter assembly can be found using the part number search. Edmac's replacement particulate, coalescer, and vapor filter elements feature market-leading filter media and components that meet or exceed the OEM specification.
Activated Alumina Desiccant
Edmac stocks 1/8'' activated alumina and 3/16'' activated alumina in 50 lb. bags. Activated alumina is widely used as an adsorbent material in desiccant compressed air dryers.
